A tyre claim can fail before technical assessment if the invoice, registration or tyre evidence is missing. Coverage differs between manufacturing warranties and road-hazard programmes, but disciplined documentation helps workshops submit a reviewable case.
First identify the programme
A manufacturing warranty normally concerns defects in materials or workmanship. A road-hazard programme may cover defined accidental damage. The exclusions, dates, tread limits, eligible products and compensation methods differ. Read the exact programme terms.
Capture proof of purchase and registration
Keep the computer-generated invoice, purchase date, dealer, customer contact and any registration confirmation. Tyrestore’s RoadShield terms require eligible tyres to be registered within the stated period. Other programmes have their own rules.
Record the complete tyre identity
- brand and pattern;
- full size, load index and speed rating;
- complete serial or DOT identifier—not only four date digits;
- wheel position;
- remaining tread depth.
Photograph evidence systematically
Bridgestone Malaysia’s digital hazard-claim form requests odometer, tread depth, complete DOT marking and damage photographs. Use clear overall and close-up images, with scale where helpful. Photograph the inside as well if safe demounting and programme requirements call for it.
Describe facts, not conclusions
Record when and where the issue was discovered, pressure-loss history, impact report, repairs and vehicle condition. Do not promise approval or declare a manufacturing defect before the programme’s technical representative completes assessment.
Keep the tyre available
Many programmes require physical inspection or surrender of the damaged tyre. Mark it out of service and store it securely with its case reference until instructed otherwise.
A claim reference tells the customer the case exists. Complete evidence gives the technical team something they can decide.
Register an eligible Tyrestore RoadShield tyre or review the programme coverage before submitting a claim.